Planned App Downtime

Our mobile app will be temporarily offline while we carry out important optimisation and upgrade work to improve performance, reliability, and your overall experience.

Outage Window: Wednesday 01.10.2025 – 14:00 until Friday 03.10.2025 – 18:00
Reason: System optimisation and upgrades
Expected Availability: By Friday 03.10.2025, 18:00

During this period, the app will not be accessible. In the meantime, you can:

• Use your RFID card if you have one
• Pay via WebPay or contactless bank card (where available)

Please note: WebPay and contactless payments include preauthorisation fees.

• To find chargers near you, visit our live map on our website

If you need further assistance, our 24/7 support team is available on our freephone number: 0808 281 3508

Thank you for your patience and understanding while we work on enhancing your app experience.