Evolt Network app update FAQ

We are making some changes to the way that we manage our EV charge points and this access needs to be removed to support these changes. We will add further updates to this page as we progress with this project.

Find out more information on our range of payment methods here, including our mobile app.

In the Evolt Network app, use the account management function this will allow you to update your details and change your password.

In the Evolt Network app, use the account management function you can then access a manage notifications option where you can select available options.

For customers who wish to have a Network account, the updated platform will require the mobile app to be used for account setup, ongoing account management, and the entry of payment details.
If you are unable to use a smartphone, or choose not to use one, you may wish to ask a trusted family member, friend, or representative to create and manage the account on your behalf.
The account holder must still review and accept the applicable Terms and Conditions before the account is used.
It is also worth noting that creating an account is not the only way to use the network.

You can continue to charge without an account where alternative payment methods are available, such as:
Contactless PAYG (Pay as You Go) charging
WebPay, where available, which allows charging sessions to be started without creating an account.

Pay with your app

You will need an Evolt Network account to set up an RFID card. Please contact us for further assistance.

Contact us to request a replacement RFID card.

Yes, your account and payment details are the same for both your RFID card and your mobile app account.

In the Evolt Network app, use account management function to add payment methods.

When you use any method of payment, other than RFID card to charge, a pre-authorisation transaction will be take from your card prior to a session taking place.

This pre-auth will check the card is active and valid, then reserve up to £35 from your balance. Once the session is complete, the actual session cost is taken, releasing the hold on any amount remaining from your pre-authorised amount.

For example, we may pre-authorise up to £35. If your session is £17, £17 is taken and the remaining £18 pre-auth amount is returned.

You can only pay for UK based charge points with the Evolt Network app.

No, drivers can register for an account using international cards such as Mastercard and AMEX through our payment provider STRIPE.

Find out about and access WebPay here.

Follow the instructions here to pay with WebPay.

You can request your receipts here.

There is no cost to using the Evolt Network app.

However, charging sessions started through the app are subject to the applicable charging fees at the selected charge point.